Getting Started with ShareCam
Your complete guide to remote visual assistance and screen sharing made simple.
1Quick Start
For Support Agents
- 1Sign up for free or sign in to your account
- 2Go to your dashboard and click "Start Session"
- 3Share the session code with your customer
- 4Start providing visual assistance!
For Customers
- 1Get the session code from your support agent
- 2Visit ShareCam.io/join
- 3Enter the session code - no downloads required!
- 4Allow screen sharing when prompted
2Key Features
Screen Sharing
View customer screens in real-time with high-quality video streaming.
Real-time Collaboration
Communicate instantly through built-in chat and voice features.
Secure Sessions
End-to-end encrypted connections with automatic session cleanup.
Instant Connection
No downloads or installations required - works directly in the browser.
3Troubleshooting
Screen sharing is not working
• Ensure you're using a modern browser (Chrome, Firefox, Safari, or Edge)
• Check that you've allowed screen sharing permissions when prompted
• Try refreshing the page and entering the session code again
• Disable browser extensions that might block screen sharing
Session code is not working
• Double-check the session code for typos
• Ensure the support agent has started the session
• Session codes expire after 24 hours - request a new one if needed
• Make sure you're entering the code on the correct page: ShareCam.io/join
Poor video quality or connection issues
• Check your internet connection speed
• Close other applications using bandwidth (streaming, downloads)
• Try switching to a wired connection if possible
• Restart your browser and try again
Need More Help?
Can't find what you're looking for? Our support team is here to help you get the most out of ShareCam.